Privacy Policy

www.projecthothouse.com is operated by Professional Bench Services Limited. Professional Bench Services is registered in England. Registered number: 12409187. Registered address: Onega House, 112 Main Road, Sidcup, DA14 6NE.

This privacy policy will explain how Professional Bench Services Limited uses the personal data we collect from you when you use our website. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation (GDPR), which currently applies across the European Union (including in the United Kingdom) and we are responsible as “controller” of that personal information for the purposes of those laws.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • Who do we share your data with ?

  • Consent

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

1. What data do we collect?

Professional Bench Services Limited collects the following data:

  • Your preferences and interests in our products and services. 

  • Personal identification information: name, email address, phone number, location information.

  • Your billing information, transaction and payment card information.

  • Publicly available information about the type of work you undertake including sector and function.

  • Publicly available information enabling us to tailor our services to your requirements: your job title, professional skills, professional experience, professional qualifications.

  • Statistical information: aggregate statistical information about site visitors and users for internal use.

This personal information is required to provide products and services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing products and services to you.

Please do not submit Personal Information to us if you do not wish us to collect and process it.


2. How do we collect your data?

You directly provide Professional Bench Services Limited with most of the data we collect – by email and/or via our website. We collect data and process data when you:

  • Subscribe to our services via our website or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies – for more information on our use of cookies, please see our cookie policy.

3. How and why will we use your data?

Professional Bench Services Limited collects your data so that
we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

  • When Professional Bench Services Limited processes your order, it may send your data to, and use, the resulting information from, credit reference agencies to prevent fraudulent purchases.

  • Provide improved quality, training and security and manage other commercial risks.

  • Communicate with you as part of our business.

  • Send you important information regarding changes to our policies, other terms and conditions, the Professional Bench Services Limited website and other administrative information. 

  • Carry out market research and analysis.

  • Provide marketing information to you in accordance with the preferences you have expressed. Please be aware that you can always change these in your account.

  • Personalise your experience on the Professional Bench Services Limited website by presenting information and advertisements tailored to you.

  • Facilitate social media sharing functionality.

  • Manage our infrastructure and business operations and comply with internal policies and procedures, including those relating to auditing;
    finance and accounting; billing and collections; IT systems; data and website hosting; business continuity; and records, document and print management.

  • Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and anti-terrorism; comply with the legal process; and respond to requests from public and governmental authorities, including those outside your country of residence.

  • Establish and defend legal rights; protect our operations or those of our insurance business partners, our rights, privacy, safety or property, you or others; and pursue available remedies or limit our damages.


The above does not apply to special category personal information,
which we will only process with your explicit consent.

4. Who do we share your data with?

We routinely share personal information with:

  • Third parties we use to help deliver our products and services to you e.g. payment service providers;

  • Other third parties who help us to run our business, e.g. marketing agencies or website hosts;

  • Third parties approved by you, e.g. social media sites you choose to link your account to or third-party payment providers;

  • Our banks.


We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you.

We may also disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

5. What legal basis do we rely on to process your Personal
Information?


Consent

On some occasions, Professional Bench Services Limited processes your data with your consent. You have the right to withhold consent or withdraw consent at any time. When consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

The processing of your data is necessary to fulfil a contract

Professional Bench Services Limited may process your data when we need to fulfil a contract with you.

Legitimate Interest

Professional Bench Services Limited also processes your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights.

Our legitimate interests include:

  • Ensuring the security and integrity of our services and in ensuring our websites and applications operate effectively.

  • Selling and supplying goods and services to our customers.

  • Protecting customers, employees and other individuals and maintaining their safety, health and welfare.

  • Promoting, marketing and advertising our products and services.

  • Sending promotional communications which are relevant and tailored to individual customers.

  • Understanding our customers’ behaviour, activities, preferences and needs.

  • Improving existing products and services and developing new products and services.

  • Handling customer contacts, queries, complaints or disputes.

  • Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

The above does not apply to special category personal information, which we will only process with your explicit consent.


6. How do we store your data?

Professional Bench Services Limited is committed to keeping your personal data safe and secure from unauthorised access to or unauthorised alterations, disclosure or destruction of information that we hold. Our security measures include:

  • Encryption of our services and data.

  • Review of our information collection, storage and processing practices, including physical security measures.

  • Restricting access to personal data to Professional Bench Services Limited employees, contractors who need to know that information in order to
    process it for us and who are subject to contractual confidentiality and
    processing obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.

  • Internal policies setting out our data security approach and training for employees.


We will keep your personal information while you have an account with us, or we are providing products and/or services to you. Thereafter, we will keep your personal information for as long as is necessary:

  • To respond to any questions, complaints or claims made by you or
    on your behalf;

  • To show that we treated you fairly;

  • To keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. When it is no longer necessary to retain your personal information, we will delete or anonymise it.


It is important for you to protect against unauthorised access to your password and to your computers, devices and applications. Be sure to sign off when you finish using your computer or other device.

7. Marketing

Professional Bench Services Limited would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Professional Bench Services Limited from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at: Support@pro-bench.com


8. What are your data protection rights?

Professional Bench Services Limited would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access –
You have the right to request Professional Bench Services Limited for copies of
your personal data.

The right to rectification –
You have the right to request that Professional Bench Services Limited correct
any information you believe is inaccurate. You also have the right to request Professional Bench Services Limited to complete the information you believe is incomplete.

The right to erasure –
You have the right to request that Professional Bench Services Limited erase
your personal data, under certain conditions.

The right to restrict processing –
You have the right to request that Professional Bench Services Limited restrict
the processing of your personal data, under certain conditions.

The right to object to processing –
You have the right to object to Professional Bench Services Limited’s processing of your personal data, under certain conditions.

The right to data portability –
You have the right to request that Professional Bench Services Limited transfer
the data that we have collected to another organization, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If
you would like to exercise any of these rights, please contact us at our email:
DataPrivacyOfficer@pro-bench.com


9. Cookies


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.


10. How do we use cookies?

Professional Bench Services Limited uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in;

  • Understanding how you use our website;

11. What types of cookies do we use?


There are a number of different types of cookies, however, our
website uses:

  • Functionality – Professional Bench Services Limited uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used

  • Advertising – Professional Bench Services Limited uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Professional Bench Services Limited sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

12. How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


13. Privacy policies of other websites

The Professional Bench Services Limited website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


14. Changes to our privacy policy

Professional Bench Services Limited keeps its privacy policy under regular review and reserves the right to make changes at any time to take account of changes in our business and legal requirements We will place any updates on our website. This privacy policy was last updated on 28 February 2020.

15. How to contact us

If you have any questions about Professional Bench Services Limited’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.


Email us at: DataPrivacyOfficer@pro-bench.com


16. How to complain

We hope that we can resolve any query or concern you may raise
about our use of your information.


The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns
or telephone: 0303 123 1113.


17. Do you need extra help?

If you would like this notice in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).